Managing Your Systems For You
Leave the daily administration and monitoring of your systems in the expert hands of our experienced engineers.
24/7 Application Monitoring and response
We monitor the following key metrics application and server metrics:
- Application response times
- Application critical error messages
- Authentication system operation
- Server resource measuring including Disk IO, CPU usage, memory and other key metrics
Any monitoring failure will alert the system support team and be investigated within 15 minutes. We use a custom run-book for each customer. The run-book dictates which actions we will take, as agreed with you, when a service fails or needs to be investigated.
Application and operating system security patching
Our security team reviews relevant security advisories on a daily basis. If a critical advisory is published, we will work with you to schedule the required updates at a time that is suitable to your customers. The process followed can include a dry-run and rollback procedure.
Physical to virtual server migration
With over 1,000 virtual machine migrations under our belt, we are an industry expert in machine migration. Supported platforms for migration are Hyper-V, Citrix Xen, Xen 3/4 and VMWare.